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World Wide Web services built up as static HTML pages enabled
only business firms to project their area of activities and
expertise to the customers, and the customers were deprived
of any chance for interaction. This led to the development of
dynamic web pages allowing them to integrate and personalize
data and services from diverse sources. Presently Web services
promise customers a steady and uniform experience, to select
and merge almost any device from personal computers to mobile
phones. Voice communications, recently stimulated by new technique
like VoIP establish standards, which ensure that devices utilizing
voice are interoperable and run in heterogeneous environments.
Still the problem of how the end
users and customer make an 'On the sight voice communication'
persists. As voice communication is the most effective method
for information exchange for human beings, it is relevant that
if the business sites are voice communication enabled, the profitability
ratio can be increased considerably irrespective of the business
model (B2C, B2B etc)
aveComm - Talk through Web
services
Atinav has devised the latest
technology for individuals and enterprises for their entire
voice communication needs. These services facilitate precise
transcription of everything from voice mail to voice conferences.
aveComm, Atinav's communication and collaboration solution can
be customized to suit any of your voice communication needs.
The highly optimized VoIP and IP Telephony features of aveComm
are employed here.
aveComm voice services can be
used for voice enabling needs in any of the scenarios mentioned
here.
e Marketing, e Commerce, e CRM , e Shopping etc
aveComm Voice Communication
Enabling Technology - advantages
Moreover aveComm customization provides an opportunity to use
aveComm collaboration tools along with VoIP. By using the above
technologies, it is possible to provide the 'Click to Communicate'
/ 'Click to Call' like links in your business websites.
Here we consider a few examples as to how aveComm 'Talk through
Web' solutions augment Customer support and e- shopping perspective.
Customer Support
Sam bought a product from Company ABC Inc. and he has got a
login id to enter into his personal area of ABC's web site. Imagine
he has some doubts related to the installation or usage of this
product. In this scenario, he can login to his personal area
of ABC's web site, from where he can make a voice communication
with the Customer Service Representative (CSR) to clarify his
doubts related to the specific product. This is accomplished
by merely clicking 'Click here to communicate with CSR' /
'Click here to call CSR' type links.
e Shopping
Sam is visiting the e Shopping web site of Company ABC Inc.
He has seen a list of their products in their web site and would
like to ask the company personnel exclusively about some of
these products. In this context, he can reach the company representative
just by a click on links like 'Click here for voice communication'
/ 'Click here for phone call'. By clicking on the above,
he can open a voice communication channel to ABC representative's
PC or telephone.
aveComm 'Talk through Web' is intended to increase the customer
satisfaction and online purchasing rate to a great extent. Customers
are given the facility to contact the customer representative,
and converse / clarify doubts, while looking into the product
specifications or while filling order forms. aveComm 'Talk through
Web' provides on-the-fly links amongst the online processes
of business, generating new contacts and creating a user-friendlier
Web for customers
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