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Today, shoppers demand personal service with every purchase.
Whether a stock trade or a pair of socks, individualized customer
relationship and collaboration is the key to success. Customer
Relationship Management is the general business strategy that
helps to keep a life long consumer in your business. It is focused
on building meaningful and significant relationships with customers
and e-CRM is the extension of CRM over the Internet.
aveComm as an e-CRM Support
Tool
aveComm is a fully customizable collaboration and communication
environment. Though not an absolute and defined e-CRM solution,
aveComm can be extended and integrated to support e-CRM solutions.
aveComm e-CRM solutions are easy
to deploy for businesses and provide synchronization among varied
customers. It automates important business processes, including
the interaction channels with the customer in sales, marketing
and service. Customers are involved in all interactions and
communications, enabling them innovative ways for exchange of
information. aveComm e-CRM provides both the customers and shoppers
the flexibility and tools they need to work together in a secure
shared environment.
The leading feature of aveComm
e- CRM is that it gives the environment to provide an online
Customer Service Representative (CSR) to customer. When a customer
approaches, the CSR can have a session with the customer.
aveComm e-CRM Support Tool
- advantages
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Competitive advantages through optimized
customer support and satisfaction
Customers can carry out transactions and receive information
24 hours-a-day, 7 days-a-week without fail. These transactions
can be of the form they like best, either through Text Chat
or Voce Mail or Telephonic conversation. The business deals
are perfect and precise, because they deal their own information.
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VoIP enabled voice communication techniques
In a VoIP session, the CSR and customer speak dynamically,
so that CSR satisfies the customer to the maximum. IP Telephony
feature of aveComm help to support Telephone users as well
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Collaborative environment through unique
aveComm features
aveComm Collaboration features include Application Sharing,
Interactive Whiteboard and Text Chat. This leads customers
to have a closer proximity to a transaction - easily, securely
and collaboratively. The control transfer feature in Application
Sharing let the customer to have a closer look at the product
and reduce customer's time-to-decision. At the same time,
rules can be applied so that the user control is restricted.
CSR can use Whiteboard to emphasize more points, even graphically.
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Leads to long term and better customer
loyalty
aveComm Session Recording feature help to record voice sessions
the CSR had with the customer, providing a seamless transfer
of customer information between CSRs. It helps marketing
team to identify business areas and to evaluate and establish
customer alliances. This information can also be used to
develop best possible customer profiles and to plan and
carry out sales and customization through business campaigns
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Easily Customizable and higher productivity
with optimized costs
The most important feature of aveComm e- CRM is that it
is highly customizable. With the help of extended application
support, aveComm can be integrated easily with any application.
Thus an existing e- CRM application can use the required
features of aveComm with minimal changes and optimized cost
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Enhance your application with aveComm e-CRM
Support Tool and enjoy the instant benefits
Direct customers to available CSRs while they visit
your website
Allow customers and CSRs to speak dynamically over VoIP Presents geographically dispersed CSR access services
to customers Provide added CSR support by inviting them to Conference Maintain systems easily, allow online form sharing and
editing Provide a seamless transfer of customer information
between CSRs Improve customer satisfaction, reduce overall support
costs
The open and scalable architecture of aveComm enables Atinav
team to work directly with systems integrators and software
developers to create easily scalable customized cross platform
CRM solutions. aveComm CRM solutions automate personalized channels
of communication with individual customers. Your business will
benefit by an improved ability to plan business promotions,
evaluating customer response or fluctuations, eventually leading
to increased productivity, and reducing travel expenses
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