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Atinav has made commendable forays into the arena of touch-tone
or voice navigation with the implementations of its aveAccess
technology. The Interactive Voice Response System (IVR) is a
realization of the business solution developed with aveAccess.
IVR employs voice for both voice and data communication, thereby
easing the effort required in other means of communication,
for procuring specific information amongst the demanding and
hectic schedule of the present day executive. The solution enables
access to the Internet with mere voice commands and scrapes
information from the profiled areas of the sites. Thus specifics
are read out to the client, while the client can engage physically
in other activities.
IVR results in hands-free web surfing while driving a car, as
it parses the day's news and present summaries upon verbal request.
The solution includes a VoiceXML interpreter analogous to the
HTML interpreter, which is the web browser and replaces mouse
and keyboard with voice or touch tone input. A highlight of
the IVR solution is that rules can be set, to secure only the
needed information, which is read out, so that the issue of
over crowding does not arise.
There are various implementations of the aveAccess IVR technology.
Some of them are
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Web Reader
- Mail Reader
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Stock Quote Reader
- IVR Banking
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Airline Scheduling
Web Reader
Atinav makes it possible to browse the internet, absolutely
without a browser -- which does not resemble Internet Explorer
or Netscape Navigator. The web surfing in this case is done
with an ordinary telephone or cellular phone. By giving a command
either by touch-tone or speech, a profiled (rules set earlier)
website is fetched from its location and read to the user verbally.
The contents from the site is taken out only on the basis of
criteria set by the user
Mail Reader
As people are getting increasingly dependent on e- mail communication,
they want to access it from everywhere, and the need for alternatives
to desktop solutions is increasing. Atinav, with its IVRs solution
for email offers access to e- mail from the telephone, using
speech synthesis and dtmf keys. If offers a system which is
faster and efficient than traditional PCs, which may require
a tedious boot and login procedure before the user can even
check whether he has received e- mail worth reading. Preferences
of the mails to be accessed can be predefined by selecting the
same in the Profiler. Thus the IVR solution enables the corporate
managers of today, who are always on the move, to be in touch
with the world by a plain voice prompt.
Stock Quote Reader
Audio Web provides a system, which enables callers to query
stock information over their touch-tone telephone. It uses state-of-the-art
speech recognition technology to capture the stock quote. The
information from a popular stock site is retrieved and presented
to the user. With Audio Web, the user can enjoy the freedom
of information access 24 hours a day, seven days a week.
IVR Banking
Atinav offers a feature rich scalable system that provides the
customers 24 hours banking using touchtone or voice as input
using land phone. The system is designed giving priority to
the customer demands for faster access to information and services
in a secured manner. The solution provides the customer with
a very safe and secured method of accessing their accounts with
bank through the PSTN network. With our IVR Banking System customer
is able to transfer money between accounts, get account summary
and transactions history, send mails to bank and receive email
notifications from bank The system could be customized for the
specific needs of the bank.
Airline Scheduling
The aveAccess IVR solution also allows the user to know
the arrival and departure timings of airlines by simple touch
tones or voice commands. The timings are given to the user by
voice prompts.
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