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ATINAV LAUNCHES aveCOMM – JAVA-BASED WEB
INTERACTION SOFTWARE
Highly customizable, modular-based, open-platform
technology enhances existing
CRM, help desk, collaboration and distance learning software
New York, June 15, 2000
– Atinav
Inc., a provider of universal Internet access and
communications applications for the digital economy, today
launched its new highly customizable, java-based software
technology that enhances the existing functionality of
traditional CRM (customer relationship management), help
desk, collaboration and distance learning programs. Named
aveComm , it provides robust, feature-rich modules
such as voice communication over the Internet, application
sharing, white board, co-browsing, HTML form sharing and
more.
Anderson Consulting estimates
that 35% of on-line shoppers who experience problems on
a Web site will leave for another, more manageable site.
This coupled with the increasing growth of Internet usage,
reinforces the need for enhanced on-line customer support
tools.
aveCOMM was developed
to provide software vendors, large enterprise organizations,
educational facilities, etc., that need communication
and collaboration tools--beyond the phone, fax and e-mail--
with enhanced customizable Internet-based capabilities,
such as:
-
Real-time collaborative
support capabilities – with aveCOMM, an
Internet connection and a multimedia computer, users
can select how and when they collaborate -- the date,
time and location, the application and tools, and
method(s) of communication (voice, text, graphics)
-
High-quality audio
and visual resources – makes traditional landline-quality
conferencing, training classes, free flow of ideas
(graphics, illustrations, text), form sharing and
co-browsing over the Internet
-
Java-based, open-platform
design – ensures current and future compatibility
with other audio and video conferencing and telecommunications
technologies
"aveCOMM is completely
platform independent,” says James Jose, CEO, Atinav Inc.
“Written in Java, aveCOMM allows anybody, anywhere,
with a multimedia PC and an Internet connection, to have
the ability to interact visually and verbally with a person
regardless of their operating system or what platforms
or databases the server is using. And, our product easily
can be customized with unlimited options to fit the needs
of the consumer, because of its modular architecture.”
aveCOMM has many
value-added features for numerous applications, such as:
-
CRM—features
include: directing customers to a customer service
representative (CSR) without leaving the original
Web site; immediate access to customer information;
on-line document and form sharing for interactive
editing or completion with customers to help close
the sale; real-time voice communications (quality
and ease of use comparable to a traditional landline).
-
Conference Center
Collaboration—features include: accessing and
conferencing with any number of people (i.e., customer,
sales representatives, other CSRs, etc.); ability
to leave a voice mail via a multimedia PC if someone
is unavailable; real-time collaboration with white
boarding for the sharing of ideas, graphics and text;
holding live training forums; recording conferences
or presentations for later use.
-
Help Desk Tools—features
include: reduction in long distance charges for inquires
handled over the Internet; automation of help features
to free up CSRs time to provide better service at
a lower cost; posting of responses to frequently asked
questions that can be played back at the prompt of
a customer.
-
Distance Learning—features
include: real-time, two-way interaction (student-to-student(s)
and professor-to-class); full collaboration via application
sharing (i.e., Word, Excel, etc.); co-browsing of
web information; one-on-one chat functions, as to
not disturb others in the session.
Jose added: “We see a tremendous
market opportunity for aveCOMM . We plan on leveraging
the breadth of this product by aggressively marketing
it to a diverse customer base, from large Fortune 500
corporations that need to enhance their existing CRM capabilities
to software providers that want to include aveCOMM
in their product offerings to educational institutions
that want to enrich their distance learning programs.”
Pricing and Availability:
aveComm is available starting today. As aveCOMM
is based upon a modular architecture, pricing varies
depending upon the applications a customer desires.
About Atinav Inc.
Atinav
Inc., is a provider of universal Internet access and
communication applications for the digital economy. In
order to meet the demand for perpetual connectivity to
the Internet, the company developed a family of products
branded AVENUE. The patent-pending Java-based software
is integrated into the company’s three main products:
aveACCESS, aveCOMM, and aveCONNECT
. Atinav is based in New York City. More information can
be found at www.atinav.com
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